I reserve all the right to refuse any commission request.

After payment, the customer agrees to the Terms of Service.

If the customer wants to keep the commission confidential, additional fees will be added to the total amount.

Deadlines must be communicated and agreed upon prior to any payment. These may incur additional costs or be refused if I cannot complete the project within the timeframe requested by the client.

All projects are treated as digital goods, which means that no physical items will be shipped.

If the consumer does not respond during three contact attempts knowing that the project is on the waiting list or in the demand queue, the project is automatically canceled. There will be no refunds.

More than one contact for the consumer is obligatory. If the network have a problem with social media, I will send you a message on another platform for contact. Example: discord, twitter & e-mail.

All payments must be made in EUR (€)

Payment must be made with 50% of the amount when the commission is scheduled and 50% before the final files are delivered.

If the customer wants to keep the commission confidential, additional fees will be added to the total amount.

Only the following payment methods will be accepted: Paypal (Paypal fees are at the customer's expense), Wise, and Ko-fi.

Refund policy: 100% refund BEFORE commission starts. 45% refund AFTER commission starts. No percentage will be refunded AFTER FINALIZING the commission.

I reserve all rights to the designs made and the customer shall only use the design for the purpose for which it was designed.

Customers must credit me. You can use these networks: X (@harukoti), YouTube (@harukoti), vGen (/harukoti) or My Website (harukoti.com).

The client does not have the right to repurpose, distribute or modify any designs I have made without my permission!

If the customer purchases any editable design files (.psd, .ai, etc.), they can modify the designs themselves, but still cannot reuse or distribute them unless communicated and agreed upon prior to any payment. These extended rights may be declined or charged accordingly.

A preview or draft of the project will be provided to the client to confirm the satisfaction of the visual direction. Project updates are provided occasionally but can be requested at any time by the customer.

Minor revisions, while maintaining visual direction, are included in every project. Large or extensive revisions may incur additional fees. This is rated by me.

Any additional work outside the initial project, including edits to already completed/confirmed projects, may be declined or billed accordingly.

I reserve the right to request the removal of any commission that I believe is not in compliance with my terms and if the client does not cooperate, legal action may be taken.

All projects are sent in .PNG file unless the customer buys the editable project file (.PSD, .AI, etc).

Please, be patient. Creativity takes time and dedication. If I started your project and sent you updates or you asked me previously, just ask me for project updates every seven business days, after that time, you can ask me for updates again if I didn't send any after that period.

Submitting a request, means you are accepting my TOS.